FAQ — My Rural WiFi

Question 1

What are the Download/Upload Speeds?

Accepted Answer

Because the service is based on a wireless 4G/5G connection, speeds vary based on network coverage, tower proximity, and network traffic. We have customers getting 600 Mbps who have access to 5G Towers. While we don't guarantee speeds, we can check the different network parameters for your service address to estimate the service quality prior to you placing your order. In some cases we offer a free in home site survey. We are also available via email, phone and website contact form.

Question 2

What if the service does not work at my location?

Accepted Answer

If the modem/router does not connect or is slower than expected, this most likely means a lack of LTE coverage/reception at your location. Regardless of the reason, our 14-Day No Risk Return Policy has you completely covered. Simply return your device for a 100% Refund.

Question 3

How is this different from a Hot Spot plan from any of the major cell providers?

Accepted Answer

Our service uses a dedicated Home Internet modem/router that is more robust than a typical hotspot and therefore will deliver higher bandwidth. Our service is not throttled nor do we charge overage fees.

Question 4

Is this Internet service really unlimited?

Accepted Answer

YES! No more data caps! No more overages! All of our plans include unlimited high speed data for normal internet usage such as streaming music, movies, surfing, gaming and more! However, downloading illegal content as well as data abuse is prohibited. Data abusers are those who purposefully push limits or conduct known illegal activity like Bit Torrenting etc. so just please utilize our devices with regular discretion so we can continue to provide our members with high speed wireless internet.

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